Frequently Asked Questions (FAQs)

If necessary or when switching phones during your trip, you can transfer your eSIM. Keep in mind that you can only move the eSIM between two devices: the original and a new one. Once the eSIM is installed on a new device, it cannot be reinstalled on the original. You must transfer the eSIM from the original device to the new one to complete the installation.

No, GlobalEsimX does not operate any physical stores. You can exclusively purchase your eSIM through the official website and our App.

If you cannot find the code, please contact our 24/7 customer support team at [email protected] or our online chat option. We will resend you the code through email.

At GlobalEsimX, we understand that unexpected events can occur after a purchase. You can request a refund under the following circumstances:
– You purchased the eSIM without confirming its compatibility with your device. – You canceled your trip or no longer require the eSIM. – While our eSIMs typically work well, if you encounter connection issues, we can offer a full or partial refund.
Once your refund is approved, the funds will be returned to the original payment account within 5 to 10 business days.
For more information, please refer to our Refund Policy, which outlines all terms and conditions.

To view your remaining data balance, log in to the GlobalEsimX Center using the credentials sent to you via email when you made your purchase. You can also monitor your data balance directly through the data settings on your device.

After completing your purchase, we’ll send a QR code to your email. You can either print the QR code or view it on your computer. On your phone, navigate to Settings > Mobile/Cellular Data > Add Data Plan, and scan the QR code. You’ll have the option to assign a specific name to this data plan. You can then switch between your GlobalEsimX data plan and your original provider’s plan. Please note that the GlobalEsimX data plan will activate only once you reach your destination. Upon arrival, enable data roaming in your phone settings and activate the GlobalEsimX plan. For detailed instructions on adding a data plan, refer to your phone’s user manual. All eSIM products come with comprehensive setup guidelines.

The countdown for your data plan begins when you activate data roaming on your phone.
So, the days of your plan will start to elapse once you enable the eSIM, not at the time of installation.

Some GlobalEsimX eSIM cards come with a mobile number, allowing you to make and receive calls.
However, SMS functionality is not supported. You can still use instant messaging apps like WhatsApp and iMessage with the eSIM’s mobile data.

After your payment is processed, we will send your GlobalEsimX eSIM to the email address provided during checkout. Enjoy the convenience of not having to wait for a physical SIM card to arrive by mail.

Yes, you can retain your WhatsApp number along with all your conversations and contacts. It will function just as it normally does.

Data sharing is available only for certain eSIMs. For instance, most Unlimited Data eSIMs do not support sharing data with other devices. Please refer to the product page details to confirm if the eSIM allows tethering.

Yes, you need to enable data roaming on your device to ensure optimal coverage for your eSIM. This will not result in extra charges, provided you have already activated the GlobalEsimX eSIM.